Rich 1998 believes that betting should be entertainment, not a burden. We provide control tools, practical guidance, and ongoing support so every Malaysian player can enjoy a healthy and controlled gaming experience at all times.
We provide a range of self-control features directly within your Rich 1998 yours, free to use and accessible whenever you need it.
Set a daily, weekly, or monthly maximum deposit limit on your account Rich 1998 yours. For example, you can set a limit of RM200 per week and the system will automatically block any deposit that exceeds that amount. This control helps you manage your budget with discipline, without relying on external restrictions.
Loss limit feature Rich 1998 allows you to set a maximum loss amount over a given period. Once your loss limit is reached, your account will be automatically blocked from placing further bets. This prevents you from continuing to play in an emotional state and making poor decisions.
Set a daily session time limit on your account Rich 1998 your account. The system will send a reminder when your time limit is almost up and will automatically close the session once the limit is reached. This feature helps you avoid playing longer than intended without realising it — especially when watching the Malaysia Super League or EPL.
If you feel you need a break, use the play break feature Rich 1998. You can choose a break period ranging from 24 hours to 6 weeks. During this time, your account will be unavailable for betting — even if you change your mind before the period ends.
For players who feel that betting is starting to have a negative impact on their lives, Rich 1998 provides self-exclusion options for periods of 6 months, 1 year, or permanently. The account will be fully closed and all marketing communications will be stopped immediately.
You can disable all promotional notifications and bonus offers from Rich 1998 at any time. This helps reduce the urge to play that may be triggered by frequent promotional offers received via email or SMS.
Responsible Gaming means enjoying betting purely as a form of entertainment, with full control over the time and money you spend. At Rich 1998, we believe every player in Malaysia deserves to have fun without worrying about negative consequences for themselves or their family.
The reality of betting is straightforward — there are no guaranteed wins. Every bet placed on football, blackjack, poker, or slots at Rich 1998 carries the risk of losing money. Experienced players understand this reality and set clear limits before starting each session.
Gambling problems can affect anyone, regardless of background, income, or experience level. Early detection is key to a successful recovery. Rich 1998 is committed to helping players in Malaysia identify early warning signs and take proactive steps before the situation becomes serious.
As a responsible betting platform in Malaysia, Rich 1998 implements a comprehensive responsible gaming policy covering strict age verification, easily accessible self-control tools, a self-exclusion programme, and partnerships with local support organisations.
Never chase your losses by betting more. This is one of the most dangerous habits in gambling and often leads to much more serious financial problems.
Answer the questions below honestly to assess whether your betting habits remain within a healthy range. This self-assessment is the first tool recommended by Rich 1998 to all players in Malaysia.
If you answered "Yes" to three or more questions, we strongly encourage you to make use of the self-control tools Rich 1998 or contact our support team for further assistance, with no judgment whatsoever.
Your answers are not stored by Rich 1998 and is not shared with any party. This is a strictly personal tool for your own benefit.
Go to website Rich 1998 and log in using your registered username and password. Make sure you are on a secure internet connection.
Click the profile icon at the top right of the screen and select "Account Settings" from the dropdown menu that appears.
In your account settings, look for the "Responsible Gaming" or "Self-Control" tab. This is where all the control tools Rich 1998 available to you.
Choose from deposit limits, loss limits, session time limits, a playing break, or self-exclusion — based on what you need at that point in time.
Enter the limit amount or duration you want — for example RM100 per week or 2 hours per day — then click "Save Limit". The limit takes effect immediately once confirmed.
Recognising the early warning signs of a gambling problem is the single most important first step. Rich 1998 encourages all players in Malaysia to regularly self-assess and not hesitate to seek help whenever needed.
Consistently running out of money before payday, borrowing to fund betting, or being unable to pay monthly bills due to gambling activity.
Neglecting family, friends, or work responsibilities in favour of betting. Feeling more at ease on a betting platform than with the people around you.
Feeling extremely excited before placing a bet and deeply low or irritable after a loss. Daily mood depending on the outcome of yesterday's bet.
Unable to stop playing after a loss because you want to "win back" what you've lost. This is the most serious warning sign of a gambling problem.
Answers to the most frequently asked questions by Malaysian players about the responsible gaming programme at Rich 1998.
Rich 1998 is not alone in this mission. There are various support channels available to help Malaysian players get the assistance they need.
Contact the support team Rich 1998 at any time via live chat or email at support@rich1998.com
A free family welfare and counselling hotline available 24 hours a day, 7 days a week across Malaysia.
Free counselling and rehabilitation services are available through JKM offices in every state and district across Malaysia.
Consult your family doctor or visit the psychiatry unit at your nearest public hospital for a professional assessment and treatment.
Rich 1998 take our social responsibility seriously. All customer support staff are trained to recognise signs of problem gambling and provide appropriate guidance. Every complaint related to problem gambling is handled promptly, with empathy and without judgment. The well-being of Malaysian players always comes first — above any business consideration.